Travel FAQs

Before You Check In

  • Online checkin is usually available 24 hours prior to travel. Click on your airline to start the process: 

  • The information you provide when registering your travel plans with Smartraveller can help the Department of Foreign Affairs and Trade to contact you or your family in the event of an emergency. The Australian government recommends that all travellers register their holiday plans before they depart. Click the link below to register: 

    Register with Smartraveller

  • Below we have provided links to the the most popular and necessary online Visa applications sites for our Holiday World travellers.

    Direct links to official websites online Visa application for Australian Citizens or Permanent Residents:

    Visas to enter other countries.

    Holiday World can personally assist our customers with the completion, processing and submission by courier for their visa applications to the relevant country’s Consulate or Embassy. If you have not booked and paid for your travel with Holiday World, we invite you to our easy to use and reliable Self Service Visa Processing.

    This service is ideal for travellers with bookings not made with us at Holiday World.

    Self-Service Visas

  • Do not travel without Travel Insurance.

    Click here to get a QBE Insurance quote

    Click here to get a Suresave Insurance quote

    1. Passport (check validity) and visas

    2. E-travel tickets, boarding passes

    3. Itinerary, vouchers and copies of important documents

    4. Travel insurance, policy and contact info

    5. Photocopies of 1,2,3,4. to take and/or leave at home

    6. Mobile phone (even if you do not intend to use while you are away you will need when you return and it is useful for emergencies and for your contact list)

    7. Address book and contact list

    8. Luggage, backpack and carry on

    9. Notebook

    10. Pens – there are lots of forms to fill out and postcards to write.

    11. Vaccination certificates *

    12. International driver’s licence *

    13. Credit and ATM cards, multi-currency cash passport, foreign cash

    14. International phone SIM card *

    15. Membership cards, business cards, telephone access numbers

    Click here for more packing lists on our Travel Resources blog.

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  • Below we have provided links to the the most popular and necessary online passport applications sites for our Holiday World travellers.

    Passports

    You are responsible for organising your own passport and in most cases it must be valid for at least 6 months beyond your stay and have at least 2 blank pages for each country you wish to enter. Passport applications need to be submitted by you personally, so please follow the instructions provided in the relevent links below.

    Direct links to official websites online Passport application for Australian Citizens or Permanent Residents.

    Australian

    United Kingdom

    New Zealand

  • Multi-currency Cash Passport enables card holders to load both foreign currencies and Australian Dollars onto the one card, and can be reloaded as many times as they want during the life of the card, within applicable time limits.

    We think the new Mastercard Multi Currency Cash Passport is the best multi-currency card available to Australian travellers. The major difference is the multi-currency card offers smart wallet functionality. Not available with most cards, this function allows funds to be used from multiple currency wallets if required to help ensure your transaction is approved. This means, unlike other multi-currency cards, if you have run out of enough funds in the currency of the country you are in, money from another loaded currency can be exchanged on the card.

    Multi- currency Cash Passport Key Features & Benefits

    • International ATM Transactions Fee FREE

    • Load multiple currencies onto one easy to use Card

    • Smart wallet functionality – Intelligently selects the currency for your transaction. Funds will be used from multiple wallets if required to help ensure your transaction is approved.

    • Chip & PIN protected for enhanced security and worldwide acceptance

    • Access local currency from over 1.9 million MasterCard ATMs worldwide

    • Accepted at over 29 million MasterCard retailers worldwide and online

    • Reload in store or online via BPAY®

    • Lock in your rate*** for the funds you load at the relevant exchange rate of the day

    • Free second card as back-up in case the primary card is lost or stolen

    • 24/7 Global Emergency Assistance

    • Option to load up to a maximum of AU$100,000

    • View your account, transactions and manage your currency balances online via “My Account” at www.cashpassport.com/multi

    • Not linked to your personal bank account

    • Free card replacement to anywhere in the world

    • Card valid for up to 5 years so you can use it for multiple trips

    • Cards activated for use within 2 business hours

    Click here for more information.

After your holiday

  • Making a travel insurance claim can be simple but not always easy. Gather up all the supporting documents you currently have for your claim and then click on the icon for the travel insurance you have purchased. Then follow the steps to process your claim online, or by printing a claim form and sending all the supporting documents.

    You will documentation for your travel arrangements, so if you have purchased with Holiday World we can assist by providing copies of your receipts and travel documents if you need them.

    Contact us at Holiday World Ph: 02 49846677

    Make an Insurance Claim

    Suresave Insurance

    QBE Insurance

    Covermore Insurance